FAQ
What kind of technique do they use?
Hair removal technique with 100% cotton thread.
Do you perform eyebrow microblading or laminating?
No, we do not perform this type of procedure, we focus on the recovery and care of the 100% natural eyebrow.
How safe are Catalina Jaramillo products?
All Catalina Jaramillo brand products are free of parabens and animal experimentation and are dermatologically tested.
How can I contact your customer service team?
For customer service inquiries, please email customercare@catalinajaramillousa.us
I emailed their customer service team. When should I expect an answer?
Our goal is to respond to all emails within 24 hours.
Do you teach courses?
No, at the moment we do not carry out, but you can still write to us at customercare@catalinajaramillousa.us
Do you ship outside of the United States?
No, we only ship in the USA
What method is used for shipping?
All packages are shipped via USPS.
I have problems when making my purchase. What should I do?
We apologize for any difficulties you may have had in placing your order. Write us to the email customercare@catalinajaramillousa.us, remember to put your name and surname, telephone number and the product you are going to buy and support the error.
Can I change my order once it is placed?
No, once you place an order, it is final.
Make a purchase. When does my package arrive?
We handle a time of 4 to 5 business days for the delivery of your order.
I have not received my order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at customercare@catalinajaramillousa.us with your inquiry and order number.
If the purchase was made through another means than the website, such as (WhatsApp or Call center), you must send the invoice number.
My order arrived damaged, what should I do?
We are sorry to hear that a part of your order has been damaged. In order to further assist you, we invite you to email customercare@catalinajaramillousa.us with a photo of your damaged items and a screenshot of the packing slip so that we can assist you in replacing your item.
Do you accept returns?
All sales are final * We do NOT accept returns, exchanges or refunds.
Please note that NEW HEAVEN USA LLC as the licensee of the CJ Catalina Jaramillo brand and marketer of the products of the company reserves the right to reject all returns.
In the unlikely event that a product does not arrive as described, we will only send replacements for damaged or missing products within 07 days of receipt of the package.
The client must provide photos of the problem and the delivery note, (It is a commercial document that certifies the delivery of an order. To make sure that you deliver a product or merchandise to a customer, you usually have him sign a delivery note as guarantee that the purchase was made satisfactorily)
Do you offer discounts and promotions?
Yes, we do offer discounts and promotions from time to time. Sign up for our FREE STANDARD SHIPPING alerts ON ALL US ORDERS OVER $ 100
We offer FREE standard shipping every day on all US purchases over $ 100. Orders under $ 100 ship for $ 10.
Purchases made before 12 am will be processed and shipped within 2 business days.
Upon shipment, you will receive an email with your tracking information and estimated delivery date. Estimated delivery is typically 3-5 business days from the ship date. Shipping companies are experiencing service delays due to COVID-19. Please allow 1-3 business days for your tracking number to show movement.
* Free shipping over $ 100 does not include US territories or military addresses. These destinations will be charged a flat fee of $ 10 per USPS shipment.